Terms and Conditions
1.1 “Customer” means the individual or the legal entity who activates Services provided by TotalControlPro and assumes payment responsibility for the same vis-à-vis TotalControlPro. 1.2 “Content” means all visual, written or audible data, information or material including, without limitation: documents, spreadsheets, text messages, form entries, web pages, and similar material, which are uploaded to, transferred through, publicly posted, processed or entered into the Services by the User.
1.2 “Content” means all visual, written or audible data, information or material including, without limitation: documents, spreadsheets, text messages, form entries, web pages, and similar material, which are uploaded to, transferred through, publicly posted, processed or entered into the Services by the User.
1.3 “Employer” means the legal entity entitled to ownership of the e-mail address used by the User upon registering and to which the User is associated through an employment relationship, consulting arrangement or similar circumstances. Employer shall not mean an Internet Service Provider (ISP) or similar provider even though such provider may be entitled to ownership of the e-mail address utilised by the User.
1.4 “Services” means the web services, all the User’s Workspaces, associated software, and other services related thereto provided to the User by TotalControlPro in accordance with this agreement and with the characteristics and features as described at www.TotalControlPro.com from time to time.
1.5 “Trial Service” means a Workspace or Service, which is provided free of charge or which is under development or evaluation and is marked “free”, “demo”, “trial” or “evaluation” (or a similar designation).
1.6 “User” means the individual who registers a user account and gains access to the Services provided by TotalControlPro.
1.7 “Web Site” means TotalControlPro’s web site at www.TotalControlPro.com
1.8 “Workspace” means a single service with a set of SaaS Hosted and Related Service subscription terms where defined and a limited group of Users who are authorised to access the service.
2 Services and Grant of Rights
3 User Obligations
3.1 The User shall comply with the security and administrative regulations as notified in conjunction with registration, by e-mail, as made available on the Web Site, or in any other manner.
3.2 The User undertakes, in conjunction with registration, to provide correct information regarding the User’s identity and a correct and legitimate e-mail address.
3.3 The User shall be responsible for the activities conducted through use of the Services and shall ensure compliance with national laws in conjunction therewith. All Content uploaded to, transferred through, publicly posted, processed or entered into the Services by the User shall be the sole responsibility of the User.
3.4 The User shall be responsible for monitoring its Workspaces and shall be liable vis-à-vis TotalControlPro for ensuring that Content transferred to or handled within the Services which is processed by the User and/or individuals invited by the User does not infringe any third party rights nor in any other manner violates governing legislation, and that the User possesses such necessary licenses from third parties as may be required in order to process the Content/use the Services.
3.5 The User undertakes to use the Services in such a manner that such use does not prevent or disrupt other computer communications or mobile telephone communications or prevent or disrupt the equipment employed in order to provide and use the Services.
3.6 The User is aware and acknowledges that it is not permitted use the Services in order to gain material in violation of law or material which in any manner contravenes generally accepted practices.
3.7 The User undertakes not to use the Services in order to obtain material which per se or if sent to another party might injure the reputation of a third party, or in any manner which may result in the infringement of any third party’s copyright, or which constitutes a dissemination of business secret, or may incite a third party to commit or participate in a crime, or may be understood as constituting a threat, or to use the Services in any other manner incompatible with the purpose thereof.
3.9 The User is obligated to notify TotalControlPro regarding any suspected breach of these provisions.
3.10 The Provider will be able refer to the Customer as a customer and display the customers company name and logo on its website and corporate marketing materials. The provider will be able to make announcements that the customer is a customer of the provider. On the successful completion of the customers deployment, a case study and or video will be produced with an interview and quotations by a senior member of the customers team and sent to the customer for review and approval. We will work together to ensure that this is produced in a way that is satisfactory for both parties. Once this has been approved by the customer (such approval not being unreasonably withheld or extended past 1 month after completion of the case study or video. All resulting case study material will be publicly available on the provider’s website and corporate marketing materials for the duration of the contract or until the provider withdraws it at their discretion.
4 Personal Data, Privacy
4.1 In order for the User to be able to use the Services, the User must provide certain data to TotalControlPro, including but not limited to full name, e-mail address and contact details. In the event the User registers a user account following an invitation from another User or customer to TotalControlPro, such information may also have been provided to TotalControlPro by the inviting User or customer to TotalControlPro. Following receipt of such data, TotalControlPro will process the same using automatic data processing in order to enable TotalControlPro to administer and otherwise perform its obligations within the scope of the Services and to ensure that unauthorised persons do not gain access to the Services. As provided in section 6 “Confidentiality”, TotalControlPro will not disclose to any third party any personal information pertaining to the User. Upon request, the User has the right to access the personal data related to the User. The User also has the right and the obligation to rectify such data and the right for the personal data to be deleted.
4.2 In addition, for the User to be able to use the Services, the User must also allow TotalControlPro to store and retrieve session information on the User’s end terminal equipment, through the use of “cookies”. The purpose of such storage and retrieval of information is to enable the necessary login/logout procedures used in the Services and to ensure that unauthorised persons do not gain access to the Services.
Further information may be obtained by contacting the data controller, Total Control Pro Limited, at the following address:
Total Control Pro Limited
34-38 Guildhall Rd
Northampton, NN1 1EW
Alternatively, please email: firstname.lastname@example.org
4.3 According to the Data Protection Act 1998 and the General Data Protection Regulations, TotalControlPro must obtain the consent of the registered persons (i.e. the User) to the processing of the relevant personal data by TotalControlPro.
4.4 According to the Electronic Communications Act (2003:389), TotalControlPro must obtain the consent of the registered persons (i.e. the User) to the purpose of storage and retrieval of information on the registered persons’ end terminal equipment.
4.5 By accepting this agreement, the User explicitly consents to (a) the collection and processing by TotalControlPro of personal data as described above, (b) the storage of such data until the user account is terminated by the User, and (c) the storage and retrieval of information on the User’s end terminal equipment as described above.
4.6 TotalControlPro shall adopt reasonable measures to protect the privacy of the User with regard to the Data Protection principles as set out in the General Data Protection Regulations. TotalControlPro’s information gathering and dissemination practices are set forth in the Privacy Statement applicable from time to time, which is available on the Web Site.
5 Security, Passwords, etc.
5.1 The User shall ensure that identities, passwords, and equivalent obtained by the User in conjunction with registration are stored and used in a secure manner and cannot be accessed and thereby used by third parties. The User shall be liable for any unauthorised use of the Services. TotalControlPro shall have no liability for any loss or damage arising from the User’s failure to comply with these requirements.
5.2 Where it is suspected that any unauthorised person has become aware of the user identity and/or password, the User shall immediately inform TotalControlPro thereof.
5.3 The User shall be liable for losses or damage incurred by TotalControlPro where the User intentionally or negligently reveals the user identity/password to a third party. The User shall furthermore be liable for losses or damage incurred by TotalControlPro where the user identity and password otherwise become known to an unauthorised party, unless the User notifies TotalControlPro immediately upon suspicion that such has occurred.
5.4 TotalControlPro shall adopt reasonable measures to ensure that the security of the Services meet relevant industry standards. TotalControlPro’s security measures are set forth in the Security Policy as applicable from time to time, which is available on the Web Site.
6 Confidentiality, etc.
6.1 TotalControlPro undertakes not to disclose to any third party, or otherwise make available, information received by TotalControlPro from the User within the scope of this agreement. “Third party” in this section shall not mean the Users who have access to the same Workspace unless the Users’ authorisation and access to the Workspace is specifically restricted by the User.
8 Term and Termination, etc.
9 Access Restrictions, Premature Termination
9.1 TotalControlPro shall be entitled, with immediate effect, to disable the User’s access to a Workspace or to the Services or to prematurely terminate this agreement where: (a) the User uses the Services in a manner that entails the perpetration of a crime; (b) the User uses the Services in a manner that occasions losses or the risk of loss for TotalControlPro or any third party; (c) the User uses the Services in a manner that violates TotalControlPro’s security or administrative regulations; (d) it may be reasonably assumed that continued dissemination of Content violates governing law; (e) the User uses the Services in a manner whereby the User utilises resources or seeks unauthorised access to TotalControlPro’s systems which are not intended for the User; or (f) the User otherwise fails to comply with the above and such breach of contract is material.
11 General Provisions
12 Governing Law and Disputes
12.2 Any dispute, controversy or claim arising out of or in connection with this contract, or the breach, termination or invalidity thereof, shall be finally settled by English Law and will be subject to English courts. The seat of arbitration shall be Northampton. The language to be used in the arbitral proceedings shall be English.
34-38 Guildhall Rd
Northampton, NN1 1EW
version 2 version 2.1.0, May 2020 Update Reg Address Oct 2023